I've made a payment and did not receive my purchase
Posted by Support Agent, Last modified by on 02 August 2017 02:23 PM
Such situations may happen because basically payment can be delayed for 24 hours.|
If you haven’t got the coins/boosters/spins, you have to send us a screenshot of your receipt through “Support” button.
It will give us all necessary information about this purchase: its ID, date and exact time.
Here are the links where you can learn how to see purchases made on:
Google order number. Please follow the link to find it in your Google Wallet: https://accounts.google.com/ServiceLogin?service=sierra&continue=https://wallet.google.com/manage/&followup=https://wallet.google.com/manage/<mpl=wallet&authuser=0
Purchase confirmation: https://support.apple.com/en-gb/HT204088
Purchase confirmation: https://secure.facebook.com/settings?tab=payments§ion=history
For purchases from the Microsoft Store:
1. Sign in to Microsoft Store or select the account menu in the upper-right corner of your screen.
2. Select Order History > Sign in.
3. Sign in to your Microsoft account.
For purchases from the Windows Store:
1. Sign in to account.microsoft.com.
2. Select Payment & billing > Order history.
Purchase confirmation: https://www.amazon.com/gp/css/order-history?ie=UTF8&digitalOrders=1&orderFilter=months-6&ref_=oh_menu_yo_new_digital&unifiedOrders=0&
We would be grateful if you could take a screenshot and send it to us.
Once we receive this information, we'll be able to check it and decide what we can do in your concrete case.