Knowledgebase
Knowledgebase:
I've received a bill for a purchase I didn't make. What should I do?
Posted by Basil N., Last modified by Basil N. on 31 May 2018 02:38 PM

If you suspect that there’s been fraudulent transaction on your account you should immediately contact Facebook, Apple (for iOS devices) or Google (for Android devices), who control the transaction process.

For Apple (iOS) devices:

Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.

http://www.apple.com/support/itunes/

For Google (Android) devices:

Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email.

https://support.google.com/googleplay/?hl=en#topic=3364260

For Facebook players:

Visit Facebook Billing Support and choose the option that fits you best.

https://www.facebook.com/help/1434403039959381/?helpref=hc_fnav


Also, be sure to keep all your passwords and account information secure to avoid possible fraudulent activity.


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