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Knowledgebase:
My purchase was canceled!
Posted by Basil N., Last modified by Basil N. on 16 May 2018 03:25 PM

If you’ve tried making a purchase but your order was canceled, you will not be charged for that order.


However, Google Play may put a temporary “reservation” on your credit card equal to the value of the purchase. But don’t sweat; these “reservations” clear automatically in a short period of time.


Canceled purchases are likely to occur if your billing address, and/or the name registered in your Google Wallet is different than the one on your credit card. You can straighten this out by contacting your bank to confirm details, then log into your Google Payments (at payments.google.com), and enter “Payment Methods” to verify that your information is consistent.


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