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Knowledgebase:
I didn’t get my order!
Posted by Mia C., Last modified by Mia C. on 16 May 2018 03:25 PM


Orders are usually delivered instantly but sometimes may take longer. When such delays occur it means the purchase is still being processed. There is no need to try purchasing the same pack again - it should arrive soon!


If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here. https://support.apple.com/contact


If the payment was made via Facebook, check Facebook Support Page: https://www.facebook.com/help/248471068848455/?helpref=hc_fnav


If your purchase was made through Google, and you haven’t received your order after more than 24 hours, please contact Google Play support (you can do it by clicking here) https://support.google.com/googleplay/answer/2479637?hl=en


For Microsoft Store purchases, please visit Microsoft Store support and choose the option that fits you best. https://support.microsoft.com/en-us/products/microsoft-store


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