Knowledgebase
Knowledgebase:
I made a purchase by accident! Can I get my money back?
Posted by Mia C., Last modified by Mia C. on 16 May 2018 03:26 PM

Here at Gambino we don’t process payments for in-app purchases nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store, Facebook or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by the according company after each purchase (though please note that any post-purchase processes are controlled by Apple, Google, etc. and are subject to change by them).

By adding intuitive confirmation steps, we’ve done everything we can to limit accidental purchases from being made in the game. When making a purchase, you will always be notified, and asked to proceed before spending any actual money. As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, there might be
exceptions.

If the purchase was made on an Apple (iOS) device:
Please visit Apple billing support and choose the appropriate action. https://support.apple.com/en-us/HT204084  

If the purchase was made on a Google (Android) device:
Use this link and follow the instructions: https://support.google.com/googleplay/answer/2479637?hl=en 

For Microsoft Store purchases, please visit Microsoft Store support and choose the option that fits you best. https://support.microsoft.com/en-us/products/microsoft-store

If the payment was made via Facebook, check Facebook Refund Policy: https://www.facebook.com/help/272123772971968

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).

About Gambino | Privacy
Copyrights© 2015 Gambino LLC. All rights reserved

Help Desk Software by Kayako