I made a purchase by accident! Can I get my money back?
Posted by Mia C., Last modified by Mia C. on 16 May 2018 03:26 PM

Here at Gambino we don’t process payments for in-app purchases nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store, Facebook or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by the according company after each purchase (though please note that any post-purchase processes are controlled by Apple, Google, etc. and are subject to change by them).

By adding intuitive confirmation steps, we’ve done everything we can to limit accidental purchases from being made in the game. When making a purchase, you will always be notified, and asked to proceed before spending any actual money. As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, there might be

If the purchase was made on an Apple (iOS) device:
Please visit Apple billing support and choose the appropriate action.  

If the purchase was made on a Google (Android) device:
Use this link and follow the instructions: 

For Microsoft Store purchases, please visit Microsoft Store support and choose the option that fits you best.

If the payment was made via Facebook, check Facebook Refund Policy:

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