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The app crashes/freezes
Posted by Basil N., Last modified by Greg G. on 10 September 2017 08:06 PM

Why Do Apps Freeze Or Crash?

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won't be able to run properly. It is very important to clear the app's cache and data every once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem.

Nevertheless, if this happens during play, it will not affect the outcome of the spin.  All processes are handled server side, so if you have the misfortune of a device error or connection error, the next time that you open Gambino Slots, the result of that last spin will be waiting for you in your balance.

How To Fix App Freezing And Crashing Issue?

1. Restart Your Device

The first thing you should do is restart your device. The processes that may be opened along with the apps that keep running in the background will close after you restart your device. That way, you will free up the memory that might have been clogged. Your device will perform smoother. If you notice the apps keep crashing or freezing after the reboot, move to other solutions. 

Android

Please try to do the following:
- go to the Settings of your device,
- Choose "manage application," tap on "Gambino Slots" and "force close" it. Then close all your running apps and restart your device. 
 
iOS
Force close "Gambino Slots" on your device. This link will help you:  https://support.apple.com/en-us/HT201330 . Then close all your running apps and restart your device. 
 
Windows phone
Please try to force close the app:
1. Go to Settings and swipe to Applications
2. Select Background tasks.
3. The list of apps running in the background shall be displayed.
4. Select the app of your choice and tap on the Turn Off button.
After stopping the app, try to reboot the device and open the app once more.
 
Windows
If you face some difficulties with our game on PC, we advise you to use Google Chrome. Here's the link for downloading  https://www.google.com/intl/en/chrome/browser/desktop/index.html.
If you already use it - please clear the cache and cookies. It's very easy. Follow the link to see the step-by-step instruction  https://support.google.com/chrome/answer/2392709?hl=en&visit_id=1-636378661736571287-1468881301&rd=1

2. Update Your Apps

App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

  • Open the Store of your device
  • Tap on three horizontal lines to open the menu
  • Next, tap on My apps & games
  • You can tap Update all, or go through the apps and update only the ones you want.

3. Internet Connection

Poor and sluggish Internet connection can force an app to crash or freeze. This is usually the case with poorly coded apps. Some apps work great when the Internet connection is stable and strong, for instance, when you are connected to a home or office Wi-Fi. But if you are using an app when connected to Wi-Fi and switch to 3G, the app may freeze or crash. When you want to switch the network, close the app first. That way you will avoid crashing. If you are currently experiencing Wi-Fi issues and your connection is slow, try the following:

  • Toggle Wi-Fi and the Airplane Mode
  • Turn off Bluetooth
  • Restart your device and your router
  • Connect to another network.

4. Clear Cache And Data

We all have our favorite apps and we use them daily. Over some period of time, the cache will pile up, and you may notice the app is running slow or freezing or crashing frequently. That often happens when we are using some of the most popular apps such as Facebook, Viber, Instagram, Spotify, Maps, Messanger, WhatsApp, etc. Once you delete the cache, the app will work normally.

Here is what you need to do it on Android devices:

  • Go to Settings
  • Tap on Apps (App Manager, Manage apps, depending on the Android device)
  • Find the app that keeps crashing or freezing and tap on it
  • Next, tap Clear cache
  • Tap Force stop
  • Go back to the Home screen and launch the app again.
Here is what you need to do it on ios devices:
  1. Tap Settings > General > Storage & iCloud Usage.
  2. In the top section (Storage), tap Manage Storage.
  3. Select an app that's taking up a lot of space.
  4. Take a look at the entry for Documents & Data. ...
  5. Tap Delete App, then head to the App Store to re-download it.

5. Make Space on Your Device

Mobile devices have limited storage, which can be reached at some point, but apps still have a tendency to crash if the situation is not handled. Therefore, you might run into this error although your device points a great deal of remaining storage capacity. One of the best and simplest ways to free up space is to start uninstalling apps, but if you use music apps, then you might not be able to find where the files are being stored. In this case use an app such as CCleaner. Also, you can try using DiskUsage, particularly if you want to get a visual display of where all your memory is going, and it will visually display your files size and locations.


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